RefreshBCS Job Board Tag: help desk

RefreshBCS Job Board Tag: help desk http://refreshbcs.org/jobs/ RefreshBCS Job Board Tag: help desk en Tue, 07 Sep 2010 13:31:18 +0000 UncleHarpoon on "Construction Software Support (2)" http://refreshbcs.org/jobs/topic/construction-software-support-2#post-12 Thu, 06 Mar 2008 11:02:36 +0000 UncleHarpoon 12@http://refreshbcs.org/jobs/ Construction Software Support: These position(s) require excellent English skills, both written and verbal. Some knowledge of home construction very helpful. The student(s) will help ESL Staff answer questions from builders, code inspectors, and building officials all over Texas. This position is really a facilitation position in that some questions can be answered immediately (web calculators "how to" questions), but other questions will require working with Staff to properly answer.. Both are posted on Jobs for Aggies: <a href="https://jobsforaggies.tamu.edu/" rel="nofollow">https://jobsforaggies.tamu.edu/</a> The are also posted here: <a href="http://esl.eslwin.tamu.edu/employment.html" rel="nofollow">http://esl.eslwin.tamu.edu/employment.html</a> Both are hourly, 10-20 hrs/week, and provide a huge opportunity to learn about building codes, energy efficiency, and software. zinaharris on "Support Services Analyst" http://refreshbcs.org/jobs/topic/support-services-analyst#post-8 Wed, 06 Feb 2008 08:25:52 +0000 zinaharris 8@http://refreshbcs.org/jobs/ K2Share, LLC, is a firm built on meeting the needs of our clients and partners. We provide custom solutions built on our building-block products. The success of our business has resulted in the creation of this position in the company. Duties: The CSS Analyst position is a customer-facing job where you will be the primary point of contact for training, troubleshooting and post-sales support to ensure world-class customer satisfaction. The CSS Analyst position is comprised of two major roles: Help Desk: As a senior member of the Help Desk, you will work directly with clients, customers, partners and internal departments via telephone and e-mail to log, track, troubleshoot and resolve technical issues as well as train customers and peers on the use and support of hosted applications. The CSS Analyst will act as a Help Desk team lead, providing Tier II support for escalated issues and assisting with the management of a subset of inter-related applications. This position requires excellent communication skills and the ability to resolve customer support issues in a timely manner, and you should demonstrate exceptional initiative and creativity in the development of solutions for complex situations. You will also be assigned special projects as needed as well as assist with Help Desk technician training, development and service quality assurance. The CSS Analyst may be required to work before or after normal business hours in order to provide extended support services for clients worldwide (help desk currently operates 7:00 AM to 7:00 PM CST). Field Support: As a subject matter expert of supported applications, the CSS Analyst may occasionally travel to client sites to facilitate software installation and client/end user training and to perform on-site troubleshooting when remote support is not feasible for issue resolution. Up to 5% annual domestic travel may be required to fulfill these duties. Knowledge, Skills and Abilities: The ideal candidate will have previous work experience involving problem solving, software support, and/or customer service related fields as well as the following skills: Knowledgeable in the use of a variety of web browsers Adept in Microsoft Office applications Strong verbal and written communication skills Excellent organizational and interpersonal skills, is a team player, and has the ability to take initiative Ability to learn quickly and adapt to change easily Self motivated, responsible, patient Career-minded, results-driven personality with strong commitment to follow-through Preferred Skills: Computer programming or web development experience Education: Bachelor’s degree in business or technical field. Compensation: Commensurate with experience; range is $26,000-$35,975 annually Benefits: Medical, Dental, STD, LTD, Life, 401(k) Location: College Station, TX You must be a United States citizen, be willing to take a drug test as part of the selection process, and submit to a background investigation as part of the selection process. The US Government restricts access by Foreign Nationals to certain types of technology and technical data. Consequently, this posting is intended only for US citizens. K2Share is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training, and competitive compensation. If you are interested in working in a challenging environment for a stable company that offers a competitive salary with a comprehensive benefits package, send your resume to <a href="mailto:jobs@k2share.com">jobs@k2share.com</a> or fax to 979-260-0037. Please include the position description in the subject line. E-mail response is preferred. No phone calls please. <a href="http://www.k2share.com/jobs" rel="nofollow">www.k2share.com/jobs</a>